With an industry-leading network of 1.2M+ field evaluators, we help the world's top brands turn exceptional customer experience into a powerful competitive advantage.
For over 25 years, IntelliShop has been the top choice for companies that want more than surface-level data. We combine advanced mystery shopping programs, brand compliance audits, and online reputation management into one integrated, customized approach—helping you protect your brand, increase customer loyalty, and grow revenue.
Customer analytics meets business intelligence. Evaluate the customer experience through mystery shopping across all omnichannel touchpoints with objective data-driven insights that will improve your customer experience and drive increased satisfaction, loyalty, and revenue.
Enhance oversight with expert compliance audits: Similar to mystery shopping evaluations, our nationwide team provides in-depth audit services to identify losses, ensure brand compliance, and uphold your brand standards with precision.
With our Online Reputation Management solution, you can turn public customer feedback into deep insights and positive action. Your business’s success and reputation depend on the voice of your customers. Do you know what they are saying about you online? Find out and manage your reviews.
We don’t stop at analysis. Whether you need mystery shopping evaluations, brand compliance audits, or an online reputation management solution—we’ll work with you to develop and implement ongoing strategic plans that continue to be relevant to your company’s objectives, drive change and improvement, and bring increased revenue. We’ll guarantee you a positive ROI from our work, and show it in actual dollars.
Guaranteed ROI
Client Retention
Nationwide Evaluators
Years Improving CX
"We are extremely pleased with the program we have with IntelliShop."
- Director of Customer Experience
"IntelliShop offers the most reliable and detailed shoppers in the industry. Their timely execution of projects is why we’ve been working with them for over 15 years."
- Director of Brand Marketing
"IntelliShop has great services managers. They put the client first, always. They work hard to meet our requests, even when we press them hard."
- Head of Retail Operations
"IntelliShop has been such a huge help. The amount of time the program has saved us has been unfathomable."
- VP of Operations
"Our mystery shop program has been that change agent for us. This program has driven operational improvements, a better guest experience, and positive business results."
- Head of Franchise Operations
"We have been proud partners with IntelliShop since 2002, and their dedication to excellence has been instrumental in helping us enhance our customer experience. Over the years, they have proven to be incredibly adaptable, expanding their services to include detailed merchandise audits and a comprehensive survey program. During the challenging times of the COVID-19 pandemic, IntelliShop was a committed partner, providing operational audits that helped us navigate and overcome unprecedented obstacles. Their responsiveness and commitment to our needs have been unwavering. We highly recommend IntelliShop to any business seeking a reliable and innovative partner dedicated to excellence and customer satisfaction."
- Sr. Director of Customer Relations
“IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners we work with.”
“Going into our 3rd year with IntelliShop, it has only gotten better with time. They understand our business. The reports have allowed us to educate our employees in a manner that cements what they've learned in training.”
“We love working with the entire team and couldn’t ask for a better partnership.”
