Who We Are

IntelliShop is an independent customer experience research & improvement firm. We develop long-lasting relationships and partner with our clients to help them understand and improve their customer experience, to assure their brand standards are maintained, and to prove the R.O.I for their investment with us.

Our unique approach to program design identifies specific, root-cause, actionable information, versus information that is just "nice to know". We provide analytics, visualizations and consultation that helps our clients understand the data, how it impacts their business, and how to use it to improve. Our solutions include Mystery Shopping, Customer Feedback, Brand Standards Compliance, Loss Prevention, NPS, Social Media Monitoring, and other solutions.

We serve leading brands throughout North America in every consumer-facing sector, and many b2b industries as well.

Our mission is simple.

Check out this list of industries we serve. It's long.

Don’t see your industry? Don’t worry, we’d still love to talk.

  • Advertising Agencies
  • Apartments
  • Appliances
  • Attractions and Theme Parks
  • Automotive
  • Banking and Financial
  • Business-to-business
  • Clothing & Apparel
  • Commercial Real Estate
  • Communications/Media
  • Computers and Electronics
  • Concessionaires
  • Consumer Electronics
  • Convenience Stores
  • Delivery Services
  • Education
  • Entertainment and Venues
  • Fitness
  • Food Service
  • Furniture
  • Gift Stores
  • Government Agencies
  • Grocery Stores
  • Healthcare
  • Home Builders
  • Home Goods
  • Home Improvement
  • Home Electronics
  • Hospitality
  • In-store Experience Providers
  • Insurance
  • Legal
  • Luxury Products
  • Market Research Firms
  • Marine & Boating
  • Mobile and Wireless Communication
  • Mortgage Brokers
  • Museums
  • Online Stores
  • Non-Profit Agencies
  • Parking Management
  • Pharmaceutical
  • Private Equity Firms
  • Real Estate
  • Restaurants
  • Retail - all sectors
  • Self-storage
  • Shopping Malls
  • Software
  • Sports Teams and Venues
  • Staffing Companies
  • Timeshare Management
  • Transportation
  • Travel Agencies
  • Utilities/Energy

Our clients love us.

But don't take our word for it. Here are some quotes from happy clients of ours.

  • Going into our 3rd year with IntelliShop, it has only gotten better with time. You understand our business. The reports have allowed us to educate and train our employees in a manner that cements what they've learned in training.

    Major League Baseball Team
  • We value our relationship with IntelliShop and have been pleased with this partnership and its results. There are so many positives that have come from this program.

    National Wireless Communications Company
  • Great people, outstanding service. I look forward for a long and successful relationship for both companies for years to come. Thank you for all you do to help us better serve our valuable customers.

    West Coast Convenience Store Chain
  • We are a growing organization and need the adaptable flexibility and responsiveness that you have been able to provide.

    Regional Yoga Instruction Company
  • You are so awesome! Thanks so much, you have no idea what a relief it is that you were able to pull all of those reports so quickly for me. Have a wonderful weekend!

    National Entertainment Venue Foodservice Provider

Meet the IntelliShop Team

We are a unique group of people who are passionate about customer experience. Everything we do centers around helping clients become better at what they do.

Say Hello

We're growing.
Interested in joining the team?

Field Staff Coordinator

Field Staff Coordinators will utilize IntelliShop’s shopper database of 900,000+ independent contractors and source, assign and educate these evaluators, while finding creative recruitment strategies to populate our database in remote areas.

Apply Now


What fun is the science of customer experience measurement and improvement without a little conversation? What's working? What's not? What's hot? TalkShop is more than a blog, it's a place for us to keep the conversation flowing.

Learn More

IntelliShop is headquartered in beautiful Perrysburg, Ohio.

IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo). We are proud of our community, and we believe in giving back and supporting local causes.

Originally settled in 1810, Perrysburg is one of only two cities platted by the federal government (the other is Washington, D.C.). Our city gets its name from a decree honoring Commodore Oliver Hazard Perry, who on September 10, 1813 was victorious against the superior British Fleet in what would become known as The Battle of Lake Erie.

We are located within 10 miles of three excellent universities, home to the Crossroads of America, and are the center of the nation’s cutting-edge solar power industry. First Solar and other solar startups are headquartered here, as well as Fortune 500 company Owens-Illinois.

Learn more about Perrysburg and Historic Perrysburg.

IntelliShop and its Team Members support the following local organizations: