Meet Our Team

Ron Welty

Owner & Chief Client Officer

I started IntelliShop because it let me combine my passion for customer service with controlling my own destiny. Now it's just completely rewarding because we still have our very first client on-board with us years later, we've never lost a customer, and we have a team of really passionate, smart, interesting, and dedicated people that I get to work with every day.

Clients Love Me Because

I hire great people who take exceptional care of them!

Favorite Bands

The Stones, The Beatles, and The Heartbreakers

Hidden Talent

I can leap tall buildings in a single bound! Oh, and I can read things that are upside down as well and as fast as if they were right-side up.

My Favorite Things

My boys Jackson & Tucker (the Princes of Perrysburg), Lori's smile and being, a crackling fire, a great bottle of wine, traveling, the Red Wings, and live music.

Personal Mantra

All you need is love. - The Beatles

Brian Caldwell

Client Services Manager

I enjoy working at IntelliShop because we are a large enough company that we can see our work impacting businesses within our everyday lives, but we're small enough that we don't have a million rules and policies that get in the way of doing my job.

Clients Love Me Because

I help them make sense of it all.

Favorite Bands

Winger

Hidden Talent

I'm an award winning Space Shuttle Mission Control Flight Director.

My Favorite Things

Coaching my daughter's soccer team and ski vacations without the family.

Personal Mantra

Smile!

Matt Urich

Client Services Manager

I love working at IntelliShop because of our clients. The challenge of meeting their varied and always-evolving needs forces me to stay at the top of my game. Most importantly I get to see first hand how our success at IntelliShop translates directly into our client's success.

Clients Love Me Because

I always find a solution to a problem, no matter how complex.

Favorite Bands

Bob Marley and the Wailers

Hidden Talent

I can whip a 140-lb. harpoon with a fly rod in 15 minutes.

Personal Mantra

When I do good, I feel good. - Abraham Lincoln

Michelle Bostater

Director of Sales & Marketing

I have been working at IntelliShop for almost twelve years and look forward to coming to work every day. I am able to work with friends who are hard-working, driven, customer-focused individuals. Knowing I am contributing to the ultimate customer experience and the success and profitability of my clients is beyond rewarding.

Clients Love Me Because

We provide our clients the tools to fully satisfy their customers, resulting in recommendations and return visits. I apply these same tools and processes to my everyday interactions with my clients!

Favorite Bands

New Kids on the Block

Hidden Talent

I am a self-professed professional Scrabble player.

My Favorite Things

Laughing, shopping with my daughter, spinning class, watermelon and my son Brayden's smile

Personal Mantra

You get what you give.

Chris Denove

Senior VP, Research and Analytics

I like working at IntelliShop because unlike most market research firms, we're able to provide the level of detail in our feedback that clients need in order to drive meaningful improvement.

Clients Love Me Because

I really try to understand their business and the unique environment their employees work so that I can provide meaningful analysis rather than just data.

Favorite Bands

Drive-By-Truckers, John Prine, and other artists that it seems no one has ever heard of.

Hidden Talent

Bowling - my luck, I was given the talent to play one sport and it had to be bowling.

My Favorite Things

Spending two weeks without setting foot in a bowling alley.

Greg Dale

Senior Director, Client Development

I do this job for one reason - because I love it. I can't imagine doing anything else, and more importantly for anyone else, because of the shared passion and dedication of my fellow team members. Our culture is unique and it shows to everyone that becomes a part of it, by joining our team or selecting us as a partner.

Clients Love Me Because

We deliver on our promises.

Favorite Bands

The Doors

Hidden Talent

Picking someone up when they're down.

My Favorite Things

Spending time with my kids and making their day, playing golf, attending concerts and sporting events, spending time on my boat, the beach or a lake.

Personal Mantra

Don't give up, don't ever give up. - Jim Valvano

Ben Schramm

Client Services Coordinator

I like working at IntelliShop because it offers the exact amount of challenge that I am looking for in my job. It meshes perfectly with my day-to-day schedule, which allows me to focus on becoming a better employee, as well as a better human being outside of the office. There is room for growth and promotions, which I am currently benefiting from at this very moment!

Clients Love Me Because

I utilize what I have learned when researching and fulfilling client requests in an efficient manner.

Favorite Bands

Led Zeppelin, ¡Mayday!, Northlane, Walking Across Jupiter

Hidden Talent

I am a self-taught heavy metal drummer.

My Favorite Things

Handwriting books while listening to inspiring music, reading random facts about our world’s history, exploring metroparks and national landmarks.

Personal Mantra

Anything worth doing, is worth doing right.

Eric Lucitte

Client Services Coordinator

Interacting with clients is the reason I love working at IntelliShop. Each day provides an opportunity for me to push myself creatively, and go beyond expectations when delivering on their needs. I find great satisfaction in knowing that I am providing clients with a top-notch service.

Clients Love Me Because

My attention to detail, and out-of-the box solutions.

Favorite Bands

Opeth, Judas Priest, and Frank Zappa.

Hidden Talent

I’m an excellent teacher.

My Favorite Things

I enjoy hanging out with my lovely fiancé Hannah, playing video games, eating Mexican Food, and all-things Star Wars.

Personal Mantra

Never use force, just get a bigger hammer.

Greg Reynolds

Client Services Manager

Intellishop really felt like a family when I came here. It’s refreshing to work in an environment where everyone sees the value of keeping your eye on the ball. The needs of our clients are always evolving, and we seem to find that perfect balance between meeting their needs and having a blast while doing it.

Clients Love Me Because

I go the extra mile to make sure their needs are surpassed and clearly communicated. They know if a problem arises, I can be counted on to find a solution. I’m honest and will make sure they feel like they’re always “in the loop.”

Favorite Bands

Foo Fighters, Sublime and Florida Georgia Line

Hidden Talent

Useless trivia knowledge and being able to utilize the perfect movie quote for any situation.

My Favorite Things

My "two headed tag team"- son, Hayden and daughter, Lily. The ocean, surfing, fitness. Oregon Ducks football/track/Steve Prefontaine. Beer lover, movie buff and golfer.

Personal Mantra

“You miss 100% of the shots you don't take.”- Wayne Gretzky

Ian Thielman

Client Services Coordinator

I enjoy working with clients from such diverse industries, and the challenge of translating their various needs into programs that generate positive change within their companies. I love that I hold a meaningful role in all phases of a project, from the early stages of development to the summary reporting.

Clients Love Me Because

As an adept listener and one with a tendency toward perfectionism, I ensure our clients receive expert service and first-rate analyses.

Favorite Bands

Laura Marling, Johnny Flynn, Ane Brun, Bert Jansch

Hidden Talent

I can rock car karaoke.

My Favorite Things

Curling up on my couch with tea and a good book; live music at intimate venues; cooking and eating wonderful meals; taking long walks, whether they be on nature paths or city streets; experiencing unfamiliar surroundings and diverse cultures.

Personal Mantra

Most men pursue pleasure with such breathless haste that they hurry past it. -Søren Kierkegaard

Katie Griggs

Client Services Manager

Clients Love Me Because

I am loyal and dependable. I take pride in meeting their needs and executing with excellence.

Favorite Bands

I’m a country girl at heart, but I also love oldies.

Hidden Talent

The one hand clap.

My Favorite Things

I love spending time with family and friends, which is usually at a ball game, a concert or near water.

Personal Mantra

"The desire to reach for the stars is ambitious. The desire to reach hearts is wise." Maya Angelou

Kristina Babcock

Client Services Coordinator

My favorite thing about IntelliShop is the people! I learn new things from both my clients and my co-workers all the time. I love that we are all constantly improving ourselves.

Clients Love Me Because

My positive & enthusiastic attitude!

Favorite Bands

The Beatles, Queen, and Backstreet Boys

Hidden Talent

Singing

My Favorite Things

My husband, cats, Thai food, and summer.

Personal Mantra

“Success is not the key to happiness. Happiness is the key to success.”

Melinda Marinelli

Client Services Coordinator

For me, I like the problem-solving aspect. Taking the client’s needs and creating a program that offers them the opportunity for growth in the marketplace.

Favorite Bands

I don’t have one favorite band. I am completely across the board, from big band to current.

Hidden Talent

Baking. I make the best chocolate chip cookies. According to my family, I also make the best cornbread.

My Favorite Things

Reading and photography

Personal Mantra

"Be the change you wish to see in the world.”

Paul Traver

Operations Manager

My favorite thing about IntelliShop is the dedication of everyone here to work towards meeting our clients and our own expectations, and the way that everyone does it as a team.

Clients Love Me Because

Of my team, the Schedulers are the ones that are really getting the work done and making things hum around here.

Favorite Bands

The Grateful Dead, Allman Brothers, Yonder Mountain String Band

Hidden Talent

Beer. Brewing it, selling it, marketing and promoting it, history, judging and enjoying it. Just about anything you can think of that is beer related I have somehow been involved in.

My Favorite Things

Running, Canoeing and Kayaking, wood working and playing pool

Personal Mantra

To give anything less than your best, is to sacrifice the gift. - Steve Prefontaine

Pam Kettman

Accounting Manager

Clients Love Me Because

I work to understand their issues/situations and take pride in finding a resolution as quickly as possible.

Favorite Bands

The Eagles, The Beatles, Stevie Wonder

Hidden Talent

Most people are surprised to learn that I crochet afghans.

My Favorite Things

My favorite thing is traveling to someplace new especially if it includes a beach. I also love any live music performance, anything from a rock concert to a Broadway musical.

Personal Mantra

Our lives begin to end the day we become silent about things that matter. - Martin Luther King, Jr.