Meet Our Team

Ron Welty

Owner & Chief Client Officer

Having worked in the service industry my entire life, I saw early on in my career the impact customer experience can have on the growth and success of a company. I started IntelliShop because it let me combine my passion for customer service with controlling my own destiny. Now, with over 20 years’ experience in the industry, I enjoy providing guidance to my dedicated team and the impressive clients we serve, as well as to the greater mystery shopping community, having served on the Board of Directors for the Mystery Shopping Providers Association for over nine years. I’m proud of the smart, dedicated team I’ve built and look forward to coming into work every day, knowing I’m helping create great customer experiences for some of the world’s best brands.

Clients Love Me Because

I hire great people who take exceptional care of them!

Favorite Bands

The Stones, The Beatles, and The Heartbreakers

Hidden Talent

I can leap tall buildings in a single bound! Oh, and I can read things that are upside down as well and as fast as if they were right-side up.

My Favorite Things

My boys Jackson & Tucker, Lori's smile and being, a crackling fire, a great bottle of wine, traveling, the Red Wings, and live music.

Personal Mantra

All you need is love. - The Beatles

Jeff Koppes

Chief Operating Officer

Clients Love Me Because

of my collaborative style and relentless pursuit of world leading client satisfaction

Favorite Bands

Guided by Voices, The Smiths, The Who, Prince

Hidden Talent

Once had the national age group record for softball catch and throw, but that’s certainly hidden now..that, and I make surprisingly good sushi

My Favorite Things

Spending time with my family, watching my sons’ sporting events, I’m a minor league foodie; so great meals at home or out, biking, tennis, travel, music, movies, Cleveland sports teams, and the Buckeyes

Personal Mantra

“Be yourself, everyone else is already taken” – Oscar Wilde

Mike Mershimer

President, Brand Standards & Compliance

I love IntelliShop because of the people!

Clients Love Me Because

I always start with listening first to understand needs or challenges

Favorite Bands

Van Halen, The Maverick's, Bob Seger

Hidden Talent

I am a Thespian and was an accomplished vocalist… My wife says what I could do in high school does not count, and often asks me to stop singing!

My Favorite Things

My family, golf, & solving problem

Personal Mantra

Create an aspirational Brand. No one gets a Suzuki tattoo!

Brian Caldwell

Client Services Manager

I enjoy working at IntelliShop because we are a large enough company that we can see our work impacting businesses within our everyday lives, but we're small enough that we don't have a million rules and policies that get in the way of doing my job.

Clients Love Me Because

I help them make sense of it all.

Favorite Bands

Winger

Hidden Talent

I'm an award winning Space Shuttle Mission Control Flight Director.

My Favorite Things

Coaching my daughter's soccer team and ski vacations without the family.

Personal Mantra

Smile!

Matt Urich

Client Services Manager

I love working at IntelliShop because of our clients. The challenge of meeting their varied and always-evolving needs forces me to stay at the top of my game. Most importantly I get to see first hand how our success at IntelliShop translates directly into our client's success.

Clients Love Me Because

I always find a solution to a problem, no matter how complex.

Favorite Bands

Bob Marley and the Wailers

Hidden Talent

I can whip a 140-lb. harpoon with a fly rod in 15 minutes.

Personal Mantra

When I do good, I feel good. - Abraham Lincoln

Michelle Bostater

Senior Director, Global Client Development

I have been working at IntelliShop for over 14 years and look forward to coming to work every day. I am able to work with friends who are hard-working, driven, customer-focused individuals. Knowing I am contributing to the ultimate customer experience and the success and profitability of my clients is beyond rewarding.

Clients Love Me Because

We provide our clients the tools to fully satisfy their customers, resulting in recommendations and return visits. I apply these same tools and processes to my everyday interactions with my clients!

Favorite Bands

New Kids on the Block

Hidden Talent

I am a self-professed professional Scrabble player.

My Favorite Things

Laughing, shopping with my daughter, spinning class, watermelon and my son Brayden's smile

Personal Mantra

You get what you give.

Chris Denove

Senior VP, Research and Analytics

I like working at IntelliShop because unlike most market research firms, we're able to provide the level of detail in our feedback that clients need in order to drive meaningful improvement.

Clients Love Me Because

I really try to understand their business and the unique environment their employees work so that I can provide meaningful analysis rather than just data.

Favorite Bands

Drive-By-Truckers, John Prine, and other artists that it seems no one has ever heard of.

Hidden Talent

Bowling - my luck, I was given the talent to play one sport and it had to be bowling.

My Favorite Things

Spending two weeks without setting foot in a bowling alley.

Greg Dale

Senior Director, Global Client Development

I do this job for one reason - because I love it. I can't imagine doing anything else, and more importantly for anyone else, because of the shared passion and dedication of my fellow team members. Our culture is unique and it shows to everyone that becomes a part of it, by joining our team or selecting us as a partner.

Clients Love Me Because

We deliver on our promises.

Favorite Bands

The Doors

Hidden Talent

Picking someone up when they're down.

My Favorite Things

Spending time with my kids and making their day, playing golf, attending concerts and sporting events, spending time on my boat, the beach or a lake.

Personal Mantra

Don't give up, don't ever give up. - Jim Valvano

Eric Lucitte

Client Services Coordinator

Interacting with clients is the reason I love working at IntelliShop. Each day provides an opportunity for me to push myself creatively, and go beyond expectations when delivering on their needs. I find great satisfaction in knowing that I am providing clients with a top-notch service.

Clients Love Me Because

My attention to detail, and out-of-the box solutions.

Favorite Bands

Opeth, Judas Priest, and Frank Zappa.

Hidden Talent

I’m an excellent teacher.

My Favorite Things

I enjoy hanging out with my lovely wife Hannah, playing video games, eating Mexican Food, and all-things Star Wars.

Personal Mantra

Never use force, just get a bigger hammer.

Hannah Brown

Operations Manager

Because I’ve worked here since 2011, IntelliShop feels like home and the people are practically family.

Clients Love Me Because

I strive to always exceed their expectations.

Favorite Bands

Too many to pick just one! Some of my favorites include alt-J, The Police, Chance the Rapper, and WAAX.

Hidden Talent

I have a fine arts degree, focusing specifically in ceramics.

My Favorite Things

My family (specifically my husband and pup), cooking, a good book, essential oils, and exploring a new place I’ve never been.

Personal Mantra

“So it goes.” – Slaughterhouse-Five by Kurt Vonnegut

Michael Sternberg

Controller

I love IntelliShop because the people I work with are great!

Clients Love Me Because

My attention to detail and knowing I am always available for their questions and will go above and beyond to help them.

Favorite Bands

I love all types of music: Garth Brooks, Nickleback, Phil Collins

Hidden Talent

I can filet a fish in 8 seconds

My Favorite Things

Spending time with my family, golfing and hunting

Personal Mantra

“Why worry? If you’ve done the very best you can, worrying won’t make it any better.” Walt Disney

Mike Miller

Vice President, Brand Standards & Compliance

I have worked with IntelliShop for many years as a third-party partner. I admire the way they think differently than other market research and mystery shop providers. They are able to find solutions to challenging customer issues in a quick, efficient manner that helps their clients to improve their business and guest experience.

Clients Love Me Because

I assist them in determining the root cause of their issues and then work within their company culture in developing solutions to better protect their brand.

Favorite Bands

I like all types of music: AC/DC, Dave Matthews Band, The Eagles, Zac Brown Band, Run DMC

Hidden Talent

I can cook various types of cuisine from American to Italian and Asian.

My Favorite Things

Spending time with my wife and our German Shepherd Ziva. I also enjoy cooking, photography, competitive target shooting, cruising and spending time at Universal Studios in Orlando.

Personal Mantra

"Success is the result of, hard work, learning from failure, loyalty, and persistence." – Colin Powell