What Makes a Great Customer Experience Leader?

By Ron Welty, Founder & Chief Client Officer Customers are constantly increasing their expectations for brands. According to Salesforce, 66 percent say it takes more for a company to impress them with new products and services than ever before. When you look at the companies that boast some of the best customer experiences, what you’ll often find is that there are strong leaders behind them. Customer experience leaders are becoming highly sought after to lead the charge in acquiring new customers, meeting their expectations, and