Top Customer Experience Trends for 2020
By Ron Welty, Founder & Chief Client Officer How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift. In 2020, it will be more critical than ever to deliver exceptional experiences. According to Walker, customer experience will continue to reign supreme, overtaking product and price as the key brand differentiator in the new year. As you look...