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The Top 5 Customer Experience KPIs

By Ron Welty, Founder & Chief Client Officer In a competitive marketplace where customers have endless options, customer experience has become a key differentiator for businesses. In fact, Gartner reports that 89 percent of businesses will soon be competing primarily on customer experience. As your business places a greater emphasis on customer experience, it’s important to know which metrics or key performance indicators (KPIs) will show you where your business currently stands. Here are the top customer experience KPIs to watch. Customer Churn Rate Customer churn is the...

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