IntelliShop President elected Secretary of MSPA
Dallas, TX Ron Welty, President of IntelliShop, was elected Secretary of the Mystery Shopping Providers Association ("MSPA") at its annual conference in San Francisco; he will serve through 2009. Ron has served on MSPA's Board of Directors since 2003. When asked about his election, he said, "I am deeply honored that my colleagues on the Board have placed their faith in me to serve the association in this capacity, and I remain strongly committed to my passion of furthering MSPA and the interests of our members."
IntelliShop, located in Perrysburg, Ohio, provides mystery shopping and other customer experience measurement solutions to clients in more than 25 industries in the United States, Canada, Mexico, and Europe. IntelliShop is widely recognized and respected for providing exceptional quality and service to its clients.
The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 150 member companies worldwide, its diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Member companies work with their clients to establish mechanisms to measure and improve levels of service.