How to Turn Passive Customers Into Passionate Followers By Closing the Customer Feedback Loop
By Ron Welty, Founder & Chief Client Officer The customer feedback loop is one of the most effective ways to understand your customers’ evolving needs and expectations. But simply gathering customer feedback isn’t enough. Closing the customer feedback loop can be an equally important part of the process. When customers know their feedback is valued, it can inspire them to continue to give their feedback in the future. Closing the loop can help reduce churn, build...