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How Brands Can Build a Cult Following

By Ron Welty, Founder & Chief Client Officer From the “Trekkies” of the 1960s to the “BeyHive” of today, consumers crave a sense of belonging. But these tribal connections aren’t limited to just books, bands, and shows. A sense of belonging can also be a powerful emotion in a brand’s customer experience. Considering nearly half of Americans feel lonely, giving customers the opportunity to be a part of something...

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