Associate experience impacts the customer experience more than you might realize. The engagement your associates have in their work stems from how they are treated by management and their peers. An engaged associate is a prime driver needed to help fuel a great customer experience.
How do you know that you're providing a great associate experience? This lies in what your team members do day in and day out to ensure your associates are happy and motivated and do not reach a point of burnout. An effective associate retention strategy is imperative to a distinguished associate experience, and in...Read More