How to Create a Life-Long Resident

By Danielle Bauhaus, Sales Coordinator When looking for a place to call home, residents have a never-ending list of requests; however, depending on how friendly your manager is, the probability that they may settle for your property, increases slightly. The customer experience in the property management vertical can be a pricey one if not treated delicately. According to Roofstock, resident turnover can cost properties as much as $5,000 per vacant unit.  If you’re looking to increase your resident retention (and save a few bucks, give or take), IntelliShop can...

Read More

How In-Store Execution Can Affect Your Retail Customer Experience

By Ron Welty, Founder & Chief Client Officer Thanks to the rise of e-commerce, shopping around for the best products and prices is easier than ever. Yet, when it comes to choosing brands, Walker says customer experience has overtaken price and product as the key differentiator. In order to compete with traditionally lower prices and the ease of the online shopping experience, brick-and-mortar retailers need to focus on their in-store execution. Poor In-Store Execution Successful in-store execution can be challenging for retailers. According...

Read More

Serving Up a Tasty Customer Experience

By Danielle Bauhaus, Sales Coordinator The restaurant industry is continuously evolving and updating technologies to provide the ultimate customer experience; however, even the fastest and most expensive technology cannot keep your customers coming back. According to UpServe, it’s crucial to improve customer experience through service, not just money (or the technology that walks hand-in-hand with it).  The most loyal customer following stems from a strong management team and robust interpersonal skills. The personal connection your team makes with your customers is what will drive your sales and...

Read More

How to Turn Customers into Powerful Brand Advocates

By Ron Welty, Founder & Chief Client Officer Between ever-changing algorithms and a crowded marketplace, it can be easy for brands to get lost in the noise. This makes customer acquisition and retention challenging for even the most favorable brands. Brand advocates offer a solution to overcome these hurdles. What are Brand Advocates? Brand advocates, also referred to as brand ambassadors, are people who love your brand, support your company, and promote your products and services to prospective customers. They’ll proactively share information about a company to their networks via social media, word of mouth, email, or any...

Read More

How to Get Customer Feedback Without Asking the Customer

By Ron Welty, Founder & Chief Client Officer Customer feedback surveys are everywhere. They’re at the bottom of cash register receipts. They fill up your inbox. They’re how customer service calls end.  According to Pew Research Center, as many as 82 percent of Americans make purchasing decisions based on customer feedback. While it’s important to gather feedback, the more you seek it, the more overburdened your customers may feel. As a result, your customers may suffer from Older Posts