Your Online Reputation Matters.

Just how important are online reviews? Well... 90% of consumers read online reviews before visiting a business. 88% of consumers trust online reviews as much as personal recommendations. Customers are likely to spend 31% more on a business with “excellent” reviews. According to those statistics, I would say that they are pretty important. A bad review is probably your worst I right? Thank goodness not all online reviews are bad. The motivation behind why consumers feel the need to leave an online review always leads back to the experience they received with your associates or your products. One day...

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Mystery Shopping Unfiltered

Customer experience is more critical than ever to your success. What better of a way to fully understand the customer experience than with unfiltered video mystery shopping evaluations. You can train and train and train your associates on anything and everything about your brand. How you want them to greet customers, talk about your products, encourage a sale, and so much more. But, how do you know that your associates are doing all of that, all the time?  As important as customer experience is today, it is no surprise that...

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When You Need To Know It’s Right…Right Now!

Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was greeted when they walked in your store. Yes, that is very important but is not the only thing customer’s take into consideration when determining to shop the brand...again. Think about the look and feel of your store. Are the sweaters folded properly on your shelves? Is...

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