By Brian Caldwell, Client Services Manager
Brick and mortar retailers have become more focused on a “buy online and return in-store” customer experience, a way to provide additional convenience for customers wanting instant gratification. Consumers sometimes cannot find the time to mail a product back to exchange it for something new. Stores are realizing this is a great opportunity to reengage with the online customer.
IntelliShop provides customer feedback through mystery shops
to help retail clients understand the current state of this experience. These mystery shops will provide...Read More