TalkShop

New Service For Mystery Shoppers from IntelliShop & fixmypcnow.com

IntelliShop Partners with fixmyPCnow.com to provide 24/7 tech support to shoppers IntelliShop and fix my pc | now! jointly announced a partnership agreement today. As a partner company, fix my pc | now! will offer discounted computer and technical support to all IntelliShop clients, shoppers and employees using their existing broadband Internet connection. Support services will be made available 24 hours a day from anywhere in the world. "Nearly all of IntelliShop's services are being delivered online. This partnership will allow our shoppers the ability to have any technical issue identified and fixed without them ever leaving their home or office", according...

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Mystery Shopping Providers Associations Supports FTC’s Charges Against Fraudulent Mystery Shopping S

DALLAS, TX The Mystery Shopping Providers Association, the largest professional trade association dedicated to improving service quality using anonymous resources, supports the Federal Trade Commission’s recent action against Mystery Shop Link and the Tangent Group. Mystery Shop Link is not and has never been affiliated with the MSPA, and the MSPA does not support the company’s practices. The FTC filed deceptive practices and contempt charges against Mystery Shop Link on March 22, which promised consumers hundreds of dollars in income for conducting mystery shopping exercises. According to the FTC, consumers were charged a $99.95 fee for training and...

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IntelliShop joins ICSA

Perrysburg, OH IntelliShop announced today that it has joined the International Customer Service Association (ICSA, www.icsa.com).  Ron Welty, CEO of IntelliShop, said in an announcement, "IntelliShop has been an intensively customer-focused company since our founding in 1999, and our team members are always looking for creative and better ways to deliver a great experience to our own clients.  We believe our membership in ICSA will not only help us to continue our mission of providing our clients the best experience possible, but will also help us when consulting with our clients to develop measurement programs that help...

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IntelliShop Owner comments on Shopping Scams

From The Wall Street Journal Small Talk Kelly Spors answers questions from readers about entrepreneurship Q: How can I find legitimate mystery-shopping jobs without fear of being scammed? A: It's wise to be leery. As mystery shopping becomes an increasingly popular way to earn extra income, online scams and questionable practices have emerged, targeting consumers hungry for such work. Mystery shoppers are hired by independent "mystery-shop" firms to do undercover evaluations of customer-service-oriented businesses such as stores, restaurants and banks, and sometimes to evaluate Web sites and telephone-customer service. The firms that hire mystery shoppers keep databases of shoppers...

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IntelliShop Offers New Phone Service to Clients

Perrysburg, OH IntelliShop announced today that it has enhanced its IntelliCallsTM service by providing clients with the capability of using locally-based evaluators with complete digital recording capabilities for their telephone evaluation programs. "We want to assure that we're always the industry leader in telephone-based customer experience evaluations and measurement. This new service will allow us to further emulate very real customer experience simulations for our clients", according to Ron Welty, CEO of IntelliShop.  "By using experienced, locally-based evaluators equipped with complete digital recording capabilities, we can now offer clients the ability to capture things like callbacks from our...

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