TalkShop

Mystery Shopping Unfiltered

Customer experience is more critical than ever to your success. What better of a way to fully understand the customer experience than with unfiltered video mystery shopping evaluations. You can train and train and train your associates on anything and everything about your brand. How you want them to greet customers, talk about your products, encourage a sale, and so much more. But, how do you know that your associates are doing all of that, all the time?  As important as customer experience is today, it is no surprise that well-trained employees are a top priority for companies. For...

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When You Need To Know It’s Right…Right Now!

Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was greeted when they walked in your store. Yes, that is very important but is not the only thing customer’s take into consideration when determining to shop the brand...again. Think about the look and feel of your store. Are the sweaters folded properly on your shelves? Is...

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Top Holiday Shopping Trends for 2018

So you’ve made it past the craziness of Black Friday and Cyber Monday but what is there to say about the rest of this holiday season? Take a look at this holiday season’s top 5 shopping trends. Higher spending. While 87% of shoppers will be looking for for the best deals when it comes to places to shop, the greatest deals will also lead to higher overall spending. Plus, 36% of millennials are most likely to spend more money with a retailer known for great customer service. According to
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5 Reasons Companies Implement An IntelliShop Mystery Shopping Program

Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great. Check out the top 5 reasons why companies implement an IntelliShop mystery shopping program to drive improved satisfaction, loyalty, and financial performance. Understand how customers experience your brand Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.  Identify people and best practices that make a difference Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and...

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The Making of an Effective Mystery Shopping Questionnaire

Intellishop exists to help our clients see their business through the eyes of their customers, and in so doing, find a road map to improvement.  At the most basic level, our process can seem simple and easy. We send mystery shoppers to our clients’ businesses, have them gather information about the business, and then present that information to our clients in an easy-to-understand format. On the surface, that may look like a straightforward task. In practice, achieving worthwhile results is a bit more complicated. We define “worthwhile results” as actionable data that points out tangible ways...

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