TalkShop

How Painless Problem Resolution Creates Lifelong Fans

Is quick and easy problem resolution a top priority for your company? It should be. Great customer service is a leading way to create loyalty among your customers, and when it comes to return on investment, a study by Watermark Consulting shows that it can't be beat. After analyzing the stock portfolio performance of publicly traded companies in Forrester Research’s annual Customer Experience Index ranking, Watermark found that the top ranked companies handily outperformed the overall market, while the bottom ranked companies trailed far behind...

Read More

IntelliShop Featured in SportsBusiness Journal

IntelliShop was recently featured in a SportsBusiness Journal syndicated study. Check out the article through this link!

Boost Your Sales with Four Greetings that Really Work

What's the first thing your customers hear when they walk through the doors of your store? Is it something along the lines of "Hi, how are you?" or "Can I help you?" Are your customers being greeted with a blank look, or are they receiving no greeting at all? If you can think of a time you left a store because no one seemed to care, or couldn't be bothered to help you, then you know that making customers feel welcome is the first step to making a sale. A simple "Good morning!" is a great place to...

Read More

Reputable Mystery Shopping Providers Protect Consumers

Two people were recently indicted in U.S. District Court in Pittsburgh for using the old Nigerian money-order scam to bilk money out of unsuspecting consumers. Reports say these criminals posed as mystery shopping companies in order to perpetrate their fraud. This scam tricked honest people out of their hard-earned money. It's unfortunate and illegal. And, it’s important to note, it had nothing to do with the mystery shopping industry or the many reputable companies that provide mystery shopping services...

Read More

Will Tablets Replace Restaurant Servers?

Restaurant technology has been in the news lately as more chains roll out tablets for diners to order their meals, pay the bill, and even play games while they wait. Is this the death-knell for human waitstaff? Probably not. A closer look reveals that rather than replacing professional servers with glossy iPads, pioneering chains are having success augmenting traditional service with tabletop devices. Chili's, partnered with Ziosk, has been getting positive responses in their initial rollout. After seeing increases in per-person check averages during the pilot program, they intend to place tablets...

Read More