TalkShop

When You Need To Know It’s Right…Right Now!

Everything a business does plays a role in how a customer experiences their brand. For a business to meet a customer’s expectations - there are a multitude of factors that need to be set in place, at all times. See, customer experience goes far beyond if your customer was greeted when they walked in your store. Yes, that is very important but is not the only thing customer’s take into consideration when determining to shop the brand...again. Think about the look and feel of your store. Are the sweaters folded properly on your shelves? Is...

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Top Holiday Shopping Trends for 2018

So you’ve made it past the craziness of Black Friday and Cyber Monday but what is there to say about the rest of this holiday season? Take a look at this holiday season’s top 5 shopping trends. Higher spending. While 87% of shoppers will be looking for for the best deals when it comes to places to shop, the greatest deals will also lead to higher overall spending. Plus, 36% of millennials are most likely to spend more money with a retailer known for great customer service. According to
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5 Reasons Companies Implement An IntelliShop Mystery Shopping Program

Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great. Check out the top 5 reasons why companies implement an IntelliShop mystery shopping program to drive improved satisfaction, loyalty, and financial performance. Understand how customers experience your brand Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.  Identify people and best practices that make a difference Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and...

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The Making of an Effective Mystery Shopping Questionnaire

Intellishop exists to help our clients see their business through the eyes of their customers, and in so doing, find a road map to improvement.  At the most basic level, our process can seem simple and easy. We send mystery shoppers to our clients’ businesses, have them gather information about the business, and then present that information to our clients in an easy-to-understand format. On the surface, that may look like a straightforward task. In practice, achieving worthwhile results is a bit more complicated. We define “worthwhile results” as actionable data that points out tangible ways...

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Post Training Strategies:  Use Mystery Shopping to Know What’s Sticking.

By Greg Dale, Senior Director, Client Development Well trained employees are clearly a major priority for American companies. In 2016, U.S. employers spent more than $70 billion on employee training programs, and more than 40% of that training involved an instructor working with employees individually or in a group setting. For companies with many locations, tackling this priority is more complex. It’s one thing to train employees on how you want them to interact with customers. It’s another to make sure the training is actually being implemented. ...

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