How To Select A Mystery Shopping Company

A mystery shopping company recently ceased operations, with very little notice to clients, employees or shoppers.  We were contacted by one of their clients in a panic, asking if we could take over their program “immediately”, because they had tied program results to their people’s monthly evaluations and bonuses, and they didn’t know what they’d do without it.  What a stressful, unnecessary thing for a client to have to go through.  Without knowing specifically what originally led the client to select this company, it reminded us that we are...

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