Milwaukee Bucks Lead IntelliShop NBA Season Ticket Study

IntelliShop recently published a syndicated tele-sales study in the January 6th issue SportsBusiness Journal. Our 2013 NBA Season Ticket Agent Study has produced a number of interesting (and often surprising) results.  Taken at the highest level, there are three key takeaways; two being quite positive, the third being somewhat concerning: 1. NBA agents are performing better than most call center sales operations, including those of other major sports leagues. 2. NBA agents improved their sales processes and customer handling skills, since the last study (2011). 3. Although the overall picture is positive, there is an alarming gap between the performances of individual teams in...

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IntelliShop Acquires Clients Of Shops, Training and Results, Inc.

PRESS RELEASE Perrysburg, OH, January 16, 2014 IntelliShop, a leading provider of customer experience research solutions to companies, and organizations across North America, announced today that it is expanding its business serving owners and management companies in the multi-family housing industry with the client acquisition of Shops, Training And Results, Inc. (“STAR”), a subsidiary of Multifamily Ancillary Group (“MAG”).    “We have served clients in this industry for more 14 years, and are thrilled to have the opportunity to continue to add value to owners and management companies in this space”, said Ron Welty, Chief Client...

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