IntelliShop Offers New Phone Service to Clients

Perrysburg, OH IntelliShop announced today that it has enhanced its IntelliCallsTM service by providing clients with the capability of using locally-based evaluators with complete digital recording capabilities for their telephone evaluation programs. "We want to assure that we're always the industry leader in telephone-based customer experience evaluations and measurement. This new service will allow us to further emulate very real customer experience simulations for our clients", according to Ron Welty, CEO of IntelliShop.  "By using experienced, locally-based evaluators equipped with complete digital recording capabilities, we can now offer clients the ability to capture things like callbacks from our...

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IntelliShop Team Members Donate to Katrina Relief

Perrysburg, OH IntelliShop announced today that its Team Members' Hurricane Katrina Relief fundraising drive had raised $1,500 in donations.  The donations were split equally and sent to The Salvation Army and Habitat for Humanity. Ron Welty, CEO of IntelliShop, stated, We were all deeply affected by Hurricane Katrina, whether it was having friends or family in the disaster area, clients who told us horror stories of their experiences, or just seeing the horrific news footage of the past few days; we wanted to help.  Our Team Members really came through with personal cash donations to help provide both immediate...

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IntelliShop forms The Benchmark Collaborative With Other Leading Mystery Shopping Companies

Perrysburg, OH IntelliShop and three other well-known mystery shopping companies announced a new era in mystery shopping today, with the formation of The Benchmark Collaborative, LLC. The Benchmark Collaborative (TBC) is a partnership between four recognized leaders in the mystery shopping industry: IntelliShop, Service Sleuth, Confero, and Service Excellence Group. Mystery shopping is now widely recognized as a valuable business strategy, used by the vast majority of larger companies, to measure and improve total customer experience outcomes, according to Ron Welty, CEO of IntelliShop.In the past, clients with large-scale or complex needs tried using either a single large provider,...

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