TalkShop

Jump Start 2011 Sales & Staff Motivation

Want an easy way to jump-start your sales in 2011, while at the same time helping your associates and managers avoid or get out of the post-holiday blahs?  Run an upsell contest and reward your star performers.  Studies have shown that uspell contests measured using active mystery shopping programs can improve upsell percentages as much as 50% in a very short period of time.  Whether you have stores, restaurants, branches, call centers, or other types of locations, you can use such programs to jump start sales this year, and also get your frontline people fired up and motivated. ...

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Customer Service Opportunities Are Everywhere

How many opportunities for providing good customer service are there in one simple store visit?  My wife Lori visited the local store of a national warehouse chain today, one she goes to often, and that she usually has a good experience at.  Today…not so much.  Among the things she wanted to buy (in addition to some garden hose, a 52” flat-screen TV, and a donkey cage – you really can get everything at these places!), was a rotisserie chicken for dinner; people around here rave about this store’s rotisserie chickens. When she saw...

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Cupid’s Arrow Cuts Through Recession

Perrysburg, OH Ron Welty, President of IntelliShop, a customer experience measurement firm, has announced the firm's participation in the Benchmark Collaborative's Valentine's Day consumer survey. The Benchmark Collaborative survey results indicated that even with the economic woes facing our nation, Americans are still eager to play Cupid this Valentine's Day. The survey asked 1397 consumers in the U.S. about their spending intentions for the coming week. The study, conducted February 6-10, indicated that approximately two-thirds of Americans within various income brackets intend to spend the same amount or more then they spent on Valentine’s...

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IntelliShop & MSPA Help Shut Down Mystery Shopper Scam Attempts

Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000 Federal Trade Commission Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association ("MSPA").  The MSPA was instrumental in working with the FTC on this case An operation that lured consumers with promises that they could earn big money as trained and certified "mystery shoppers " has agreed to pay $850,000 to settle charges of deceptive marketing and contempt. Mystery shoppers are paid to shop or dine out and then provide reports about the experience. In March 2007, the Federal Trade Commission charged...

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ABC’s Good Morning America Promotes Mystery Shopping to Consumers

ABC's Good Morning America recently profiled the mystery shopping industry as a legitimate way for consumers to earn extra money.  Mystery shopping, auditing and merchandising can be fun and provide consumers and their families with extra cash, goods and services, while at the same time helping companies provide their customers with a good experience.  Click here to see this story. IntelliShop is widely recognized as a leading provider of customer experience improvement solutions and more than 150,000 consumers have placed their trust in us to...

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