IntelliShop forms The Benchmark Collaborative With Other Leading Mystery Shopping Companies
Posted on November 22, 2004
Perrysburg, OH IntelliShop and three other well-known mystery shopping companies announced a new era in mystery shopping today, with the formation of The Benchmark Collaborative, LLC. The Benchmark Collaborative (TBC) is a partnership between four recognized leaders in the mystery shopping industry: IntelliShop, Service Sleuth, Confero, and Service Excellence Group. Mystery shopping is now widely recognized as a valuable business strategy, used by the vast majority of larger companies, to measure and improve total customer experience outcomes, according to Ron Welty, CEO of IntelliShop.In the past, clients with large-scale or complex needs tried using either a single large provider,...