Beware Of Excellent Reviews
Posted on April 28, 2011
About a year ago, I went through the process of purchasing a new car. My salesman was personable, and overall the experience was pleasant. When we finished, he handed me a customer survey to fill out. The salesman explained it would be sent on to the manufacturer to monitor the dealership’s overall performance and my experience. Incredibly, I was then told by the salesman that should I mark all areas ‘excellent,’ I would get my first oil change free. I’m thinking that the manufacturer is getting a lot of ...