5 Non-Customer-Facing Departments That Impact Your Customer Experience
By Ron Welty, Founder & Chief Client Officer Customer experience shouldn’t be siloed to one role or department in your organization. In addition to customer-facing positions and frontline associates, your non-customer facing departments can have just as big an impact on your customer experience. It’s important to get all departments on board to ensure you’re delivering consistent customer experiences at every touchpoint. According to Adobe and Econsultancy’s Digital Intelligence Briefing, organizations with this...