TalkShop

Going Mobile… Good or Bad for your Business?

By Danielle Bauhaus, Sales Coordinator E-Commerce has created a significant impact on today’s consumers due to the convenience it provides. Not only can consumers research and purchase products from the comfort of their homes or offices, but due to email automation and intense algorithms, product suggestions based on purchasing decisions are generating sale increases.  There are many advantages to shopping online for both the consumer and the business. However, it’s no rumor that sales have decreased in-store since many retail brands have gone the e-commerce route. The ultimate game-changer is how to go mobile but...

Read More

Top Customer Experience Trends for 2020

By Ron Welty, Founder & Chief Client Officer How has your customer experience changed over the past couple years? While some areas of your customer experience strategy may have remained the same, others have surely changed as technology advances and expectations shift.    In 2020, it will be more critical than ever to deliver exceptional experiences. According to Walker, customer experience will continue to reign supreme, overtaking product as price as the key brand differentiator in the new year. As you look to...

Read More

How to Create a Life-Long Resident

By Danielle Bauhaus, Sales Coordinator When looking for a place to call home, residents have a never-ending list of requests; however, depending on how friendly your manager is, the probability that they may settle for your property, increases slightly. The customer experience in the property management vertical can be a pricey one if not treated delicately. According to Roofstock, resident turnover can cost properties as much as $5,000 per vacant unit.  If you’re looking to increase your resident retention (and save a few bucks, give or take), IntelliShop can...

Read More

How In-Store Execution Can Affect Your Retail Customer Experience

By Ron Welty, Founder & Chief Client Officer Thanks to the rise of e-commerce, shopping around for the best products and prices is easier than ever. Yet, when it comes to choosing brands, Walker says customer experience has overtaken price and product as the key differentiator. In order to compete with traditionally lower prices and the ease of the online shopping experience, brick-and-mortar retailers need to focus on their in-store execution. Poor In-Store Execution Successful in-store execution can be challenging for retailers. According...

Read More

Serving Up a Tasty Customer Experience

By Danielle Bauhaus, Sales Coordinator The restaurant industry is continuously evolving and updating technologies to provide the ultimate customer experience; however, even the fastest and most expensive technology cannot keep your customers coming back. According to UpServe, it’s crucial to improve customer experience through service, not just money (or the technology that walks hand-in-hand with it).  The most loyal customer following stems from a strong management team and robust interpersonal skills. The personal connection your team makes with your customers is what will drive your sales and...

Read More