TalkShop

How To Select A Mystery Shopping Company

A mystery shopping company recently ceased operations, with very little notice to clients, employees or shoppers.  We were contacted by one of their clients in a panic, asking if we could take over their program “immediately”, because they had tied program results to their people’s monthly evaluations and bonuses, and they didn’t know what they’d do without it.  What a stressful, unnecessary thing for a client to have to go through.  Without knowing specifically what originally led the client to select this company, it reminded us that we are...

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Kiplinger.com outlines scam against IntelliShop and Consumers

From Kiplinger.com Don't Fall for This LinkedIn Mystery Shopper Job Scam Avoid getting conned on the networking site. Plus: Learn how to earn extra cash as a legitimate mystery shopper. By Cameron Huddleston, March 18, 2015   Mystery shopping is a great way to earn extra cash. And a message with an offer to work as a mystery shopper sent via the professional networking site LinkedIn might seem like a legitimate opportunity. But, unfortunately, it’s the latest approach scammers are using to target victims. Scammers have long used e-mail and traditional mail to promote bogus mystery shopping jobs,...

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MSPA Issues Release About Attempted Scam Against IntelliShop and Consumers

FOR IMMEDIATE RELEASE Contact: Andrea Parr Director of Public Relations and Digital Media (502) 574-9934 aparr@hqtrs.com Scam Alert  Louisville, KY (March 11, 2015) - The MSPA-NA (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer experience metrics industry, is warning consumers of a new scam that is circulating on the popular professional networking site, LinkedIn.  The scam that is appearing on LinkedIn purports to come from IntelliShop, an MSPA-NA member. IntelliShop has posted a warning on its website advising the public that it does not recruit from LinkedIn.  MSPA-NA...

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How Strategic Upselling Can Increase Your Bottom Line

How Strategic Upselling Can Increase Your Bottom Line Upselling in restaurants can be a touchy topic, teasing operators with increased sales and profits, but presenting potential perils to the customer experience. No one likes to be given the hard-sell when they're just out to enjoy a good meal, and it won’t be effective if the service team doesn’t approach it correctly.  When done correctly, upselling can be a welcome way for servers to engage with guests and meet their needs – while still increasing the bottom line.   Approach upselling with your guest's...

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When in doubt, re-read rule one

“Seth Godin is someone whom we respect, especially his views on customers and taking care of them.  His blog piece below is yet another example of how he “gets it” and is trying to help others do the same” When in doubt, re-read rule one Rule one has two parts:  a. the customer is always right b. if that's not true, it's unlikely that this person will remain your customer. If you need to explain to a customer that he's wrong, that everyone else has no problem, that you have tons...

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