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  Lauren needed objective feedback about her company's stores.

  Creating authentic customer experiences and sending people into your stores, calling your contact center, or visiting your website knowing exactly what to evaluate is invaluable, truthful research. We'll help you understand your customer experience and whether it matches your objectives.
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  Chloe was overwhelmed with data.

  You have access to more data than ever. But what does it all mean, and how do you use it? How can you use it to drive real improvement? What are your best practices, and why are they “best”? What specifically moves the line for your business? IntelliShop helps its clients go from merely gathering data to driving real improvement & results.
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  Maria's clients look to her for help.

  She runs a market research firm that doesn’t have in-house mystery shopping capabilities or customer feedback solutions. By partnering with IntelliShop, she can now offer these programs to her clients, in a white-label environment, strengthening her client relationship and creating new revenue streams for her company.
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  Kate wanted to check out the competition.

  “Competitor shops” rarely provide results that are actionable. Ours identify exactly how you rank against your competition in any number of areas, specifically why customers prefer one over the other, and then guide you on how to turn that into strategies to beat them across the board.
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  Bill wanted to make his salespeople more effective.

  He hired IntelliShop to develop and implement a Voice of the Customer program to capture feedback from actual customers. Using our proprietary platform, we combine mobile surveys, IVR and operator-assisted feedback to make it easy to get their voices heard. And, we made it easy for Bill to hear them and improve his business.
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  Michael wanted to recognize his top performers.

  Whether through mystery shopping or customer feedback programs, IntelliShop's work is often used as a benchmark for associate and manager performance, and we consult with our clients on how to tie results to reward and incentive programs. Doing so not only improves performance, it's a complimentary addition to company culture and employee morale.
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  Paul needed a more detailed perspective on his restaurants' performance.

  As Director of Customer Experience, Paul needs to assure his company delivers a great customer experience across all locations. He knows that listening to one voice can be like seeing through a keyhole, so to get a more holistic view of the customer experience, he hired IntelliShop to conduct both mystery shops and survey his customers about their experiences.

IntelliShop Named a 2016 Top Company for Mystery Shopping