News and Alerts

Three Simple Tips for Mystery Shoppers

IntelliShop schedulers are always looking for the absolute best mystery shoppers to perform mystery shops. Here are three simple ways to demonstrate that you are an ideal candidate for any assignment.

1) Be polite and professional: You have a lot on your plate and so do schedulers. Making sure to communicate effectively and appropriately will help you stand out as a mystery shopper who is easy to work with. Schedulers do their best to ask politely when they need something and appreciate that same courtesy. If you have a question or extension request, make sure you are presenting yourself in the best light when you contact a scheduler.  If you cannot complete an assigned mystery shop by its due date, try suggesting a date you can reschedule. This will reduce the number of emails that have to be sent back and forth and prove that you are a conscientious mystery shopper.
 
2) Be reliable: While “life happens” and can sometimes prevent you from completing an assignment on time, mystery shoppers who complete their assignments or keep in contact with their scheduler are the most likely to continue to receive mystery shops they apply for. IntelliShop schedulers need shoppers who will stay true to their word and submit their reports on time. Schedulers understand that things come up, but also have to rely on each and every assigned mystery shopper to come through.
 
3) Be honest: Schedulers receive all too many notices from mystery shoppers that have to cancel their assignment. Reasons and excuses do not need to be tedious, so if you anticipate problems with completing your assigned shop on time, just say so. Schedulers can work with you on providing an extension more times than not.

Confirmed

Have you been assigned a mystery shop that you plan to complete successfully? You first need to confirm your shop. You can do this one of two ways:

  1. Follow the link provided in your confirmation email and follow the prompts.
  2. Log into your Shop Log and click on the "CONFIRM" link provided next to the mystery shop information.

Confirming an assignment lets your scheduler know that you plan on completing your assigned mystery shop. Your scheduler may cancel your mystery shop and assign it to someone else if it remains unconfirmed. This would be especially unfortunate if you had already completed the unconfirmed mystery shop.

Confirming your shop through your Shop Log also gives you access to the evaluation you will submit following your assignment. Reviewing the evaluation and shop guidelines are crucial parts of completing a mystery shop successfully.

Keep in mind that no matter how many times you may have completed a particular type of mystery shopping assignment in the past, you must always review the guidelines and mystery shop evaluation prior to completing your shop. You never know when something will change or if you've forgotten something.

What is GeoVerify?

You may have noticed a "GeoVerify" section near the top of your recent reports. This is a new feature available through JobSlinger's smartphone app that allows you to use your iPhone, iPad, iPod touch, or Android's internal GPS to mark your spot so we can confirm you were at the correct location.

It is NOT required, but certainly adds legitimacy to your report! You'll obtain a code through the app that you can enter into the report. This code will tell us exactly where you were, on what date, and at what time.

If you have a smartphone and want to make your shop reporting stronger, consider downloading JobSlinger's app. It's free, and is available here (http://itunes.apple.com/us/app/jobslinger-mystery-shop-mate/id390597964?mt=8) for iPhone, iPad, and iPod touch. Android users can get the app here (https://market.android.com/details?id=com.jobslinger&feature=search_result).

Time to get out of your shell….

Those that know me know that I am not shy. In small groups with my peers, I have no problem speaking and being myself. But getting in front of people and giving a speech or presentation, or being the center of attention of a large group, has always made me nervous.

In an effort to overcome this, I’ve started to do open mic stand-up comedy. This has helped me overcome my fear and anxiety. I’ve also found out I am, apparently, funny! I am having a great time doing something I avoided for so long.

This leads me to ask you: are there mystery shops that make you nervous? Are there some that you shy away from, afraid you won’t be able succeed? Are there mystery shops you look at and think, “I can’t do that!” or “That is way too much, I would never be able to remember all of that?”

Many mystery shoppers get stuck doing the same types of mystery shops they always do, month in and month out, because they are afraid to try something new. It’s time to get out of your shell and start completing different types of mystery shops. You may just find out you like it doing it.

Your word. Your bond.

Spanish author Miguel de Cervantes Saavedra originally wrote, "An honest man's word is as good as his bond." This holds especially true in the mystery shopping industry. Being an independent contractor (mystery shopper) is great; you get to choose your own hours and pick the assignments you want to take. When you accept a mystery shopping assignment, you are making a commitment; giving your word that the shop will be completed correctly and on time.

The mystery shopping company and scheduler you work with will depend on your timeliness and accuracy. Obviously, life can throw us all curve balls from time to time, so when applying for or assigning yourself to a mystery shopping assignment, consider the following tips to help hit many of those curve balls out of the park.

  • Be sure to look at the start date and due date to make sure you can complete the shop on time within any defined time and date restrictions.
  • Confirm the mystery shop right away in your Shop Log.
  • If you apply for a shop but never see an email stating that you have been assigned or that it has been assigned to someone else, check back on the status. The automated email may have gotten lost in your SPAM folder.
  • Read the guidelines and the report thoroughly before completing any mystery shop. We cater our shopping programs to suit our clients' needs, so the guidelines may have changed since the last time you performed a shop.
  • Remember that the guidelines and report work in tandem to give you all the necessary information you will need to successfully complete a mystery shop.

Your scheduler can typically work with you when "life happens." Keep him or her in the loop if you have any questions or concerns with your shop guidelines or due date.