News and Alerts

Our phone number is changing!

Starting immediately, if you need to contact your scheduler or have questions about your shop, please call 866-234-1423. We have noticed many shoppers call in to ask the same basic questions, so we added some information on our most frequently asked questions in a recording. Please be sure you listen to all of the options, chances are your question will be answered!

Happy Memorial Day Weekend!

Many of us are taking advantage of the long weekend by traveling to visit friends and family. If you’re traveling over the weekend, we suggest you take a look at our Job Board! We may have shops available in areas you will be traveling through! To access the Job Board just login to your account and click the “Job Board” link at the top of the page. Happy Shopping!

Think of it as a coupon!

We often search online for a coupon for the oil change we need. We go through the paper every Sunday, clipping the best coupons. We may even pay for books filled with coupons. We sometimes forget that Mystery Shopping can be better than coupons!

If you visit our Job Board before heading out, you may find a Mystery Shop somewhere you were already going. Are you going to an appliance store to look for a new stove? We may have a shop there, or somewhere in the same strip-mall. Do you need an oil change? We probably have one in your area! Can’t decide where to go for dinner? Check out our Job Board, something may sound good!

If you make a habit of checking our Job Board, you may find some shops you never knew we had. Visit the Job Board by following this link or login to your IntelliShop account and click the “Job Board” link at the top of your Shop Log.

I can’t find my guidelines…HELP!?

A lot of the companies that IntelliShop works with require us to evaluate different departments, scenarios, cars, etc.  Our website will only allow for one guideline upload. To prevent the confusion that may result from combining the various instructions into one enormous set of guidelines, we sometimes put the specific set of guidelines within the shop that you are assigned to do, instead of in the “Guidelines” link.  

When you are assigned to evaluate a location, you will go to your shop log and click on “CONFIRM” to confirm your assignment.  That will take you back to your shop log, where you will click on “Guidelines”. When you download the guidelines, you may be directed to click on “View/submit” to view your instructions. You will then close out of the guidelines.

Next, you will need to refresh your browser (press F5 on your keyboard).  This will allow you to click on the “View/submit” link. If you do not refresh, your “View/submit” link will be grayed out and you will not be able to see your report or your guidelines. Once you are in your report, you will see a flashing blue link that says: “Click Here For Your Guidelines”.  By clicking that link, you will be able to view the guidelines for your specific assignment.  

If you are unsure which department, car, or scenario you are assigned to evaluate, you can click on “Comments” (right under the “View/submit” link) and see what you are assigned.  This information was also originally emailed to you in your acceptance email when you were assigned.

Shopper Rating – what’s my rating?

IntelliShop uses a shopper rating to determine the quality ranking of our mystery shoppers.  This is an internal point system which helps the scheduling team measure our shoppers’ commitment, reliability, report quality, ability to follow instructions, and experience level.  The point system is based on a scale of 1 to 10, with 10 being the highest and 1 being the lowest.  A shopper rating is averaged over time. It is re-calculated frequently; ratings can either be raised or decreased.

IntelliShop automatically assigns each newly registered shopper a rating of 5 immediately upon registering with our company (reminder – it’s free to sign-up & there are NO membership fees…ever!!!). Once a mystery shopper has performed a shop assignment, the questionnaire/report will be reviewed and then scored based on different criterion, such as how well directions were followed (based on the shop guidelines), how timely the report was submitted, how detailed the narratives were, and how accurate the observations were.

We are ALWAYS looking for great, reliable people to join our market research team. It’s FREE to register & there are NO membership fees. Click here to sign-up!

Here at IntelliShop the Field Staff Coordinators REALLY care about our shoppers AND we do THANK YOU for your commitment in keeping IntelliShop the quality leader in market research.