From manufacturers to dealerships to repair shops, there are many touchpoints along the customer journey in the automotive industry. It’s important for businesses to take a driver’s seat approach when creating exceptional customer experiences.
At IntelliShop, our mystery shopping solutions can evaluate:
We’ll tailor your automotive mystery shopping program to meet your specific needs and deliver a positive ROI. IntelliShop’s field evaluators can visit your dealership or shop in person or online, as well as call on the phone. We also offer video mystery shopping services, so your team can see and hear exactly what it’s like to experience your brand through your customer’s point of view.
At IntelliShop, we don’t just collect data. We work with you to understand your mystery shopping report and get the results you need to go from good to great. After the mystery shop, we’ll provide you with an actionable, story-like InSite™ report.
We’ll explain which areas of your dealership or repair shop excel as well as help you create a rewards program for high performing associates. We’ll also work with you to provide a clear path forward on any areas that need improvement. Our recommendations are proven to help you retain existing customers, increase revenue, and improve the customer experience in the automotive industry.
IntelliShop has experience working within the automotive industry. Drop us a line and find out what makes us different and how we can help make your business better.Contact Us
InSite™ gives you real-time access to all your data via our industry-leading digital platform. We’ll provide you with a custom portal, designed just for your brand.Reporting
Creating exceptional customer experiences is what drives our team. We’ll tirelessly work to make a difference in your business and create programs and incentives to expand on what works.Our Team
IntelliShop helps you understand your customer experience at every touchpoint, with advanced analytics to help you shift the factors that affect performance into high gear.Testimonials