• Understand your customer experience.

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  • Mystery shopping data with meaning.

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  • Become a partner.

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  • What makes you different?

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  • Are you really hearing your customers?

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  • Reward your team.

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  • Customer experience is everything.

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IntelliShop Named a Top Mystery Shopping Company

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Customer Experience Solutions

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location

on location

The brick and mortar customer experience is evolving. With our database of over 1 million mystery shoppers, we’ll deploy shoppers who act, look, and think like your actual customers. They’ll follow a scripted, typical customer visit, then report back to us on their experience. Ask about our video mystery shopping services for a more in-depth look into your customer experience.

computer

on your website

As e-commerce continues to rise, your website has now become your storefront, often serving as your customers’ first impression. Our specially-trained in-house team of Ecommerce Customer Experience Experts will click, scroll, explore, and order from your website, carefully evaluating their experience every step along the way.

phone

on the phone

The telephone continues to be instrumental to success over your entire customer experience lifecycle. Telephone mystery shopping services ensure your contact centers, locations, and automated phone services are meeting your customers’ needs.

What makes the best?

We're good listeners.

We'll take everything we learn about you and create customized solutions that meet your specific needs.

We're everywhere.

With more than 1 million evaluators throughout North America, we can get anywhere, quickly. More importantly, we make sure to assign the right person to the right evaluation at the right time.

We're always on time.

You have deadlines, we meet them. Our on-time completion rate is more than 99% over the past 5 years.

IntelliView™

See what your customers see, and hear what they hear. IntelliView™ video mystery shopping brings you high-resolution videos of actual customer experiences.

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Our clients love IntelliShop.
  • Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what we had.

    Regional Family Dining Restaurant Company
  • I have sold IntelliShop to our leadership and associates being 'tested' as a company that provides, honest, straightforward feedback from our everyday customer’s perspective. You provide all of this.

    Regional Sporting Goods Retailer
  • IntelliShop is a very good company to work with. I have recommended IntelliShop to other lines of business and will continue to do so in the future. Thank you for being professional.

    Big 3 Auto Manufacturer
  • IntelliShop has been an incredible partner throughout the last year. The entire team has been extremely supportive, resourceful and easy to work with. We look forward to another great year!

    National Luxury Products Retailer
  • The shops are extremely valuable to us and the service we have received has been extraordinarily excellent.

    National Healthcare Staffing Company

Meet the IntelliShop Team

We are a unique group of people who are passionate about customer experience. Everything we do centers around helping clients become better at what they do.

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