Solutions

We offer curated customer experience solutions to help you understand your entire world of customer experience, and then show you how to use customer experience as a strategic competitive advantage

Online Review Management
The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

Compliance, Audit, and Loss Prevention Services
Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

What Our Clients Are Saying

“ IntelliShop offers the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner. ”

“ IntelliShop does a wonderful job handling all of our needs. I'm glad they look after Stellantis! They are one of the best partners that we work with. ”

Stellantis

“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”

Leverage Online Reviews

When you look at your reviews do you just accept that you get them and move on, or are you using them to build, to grow, to get better and (more importantly) to understand your customers at a deeper level?

Sign up below to receive our free guide on leveraging online reviews.

Leverage Personalized Touchpoints to Improve Customer Experience

Customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses.

Sign up below to receive our free guide on leveraging personalized touchpoints to improve your customer experience.

Addressing Under-Reporting by Franchisees

Do not avoid open but crucial conversations around programs to ensure high franchise sales reporting integrity. Your franchisee's success depends on it.

Sign up below to receive our free guide on how to Address Under-Reporting by Franchisees.

Get Started

Schedule a Consultation

Meet Our Team

Learn More

Setting A Higher Standard

When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise in Mystery Shopping, Voice of the Customer, Social Media Listening & Reputation Management, and Loss Prevention, Compliance and Auditing, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience research as a strategic advantage.

Explore Our Approach

Solutions

Customer Experience

Online Review Management

Compliance, Audit, and Loss Prevention Services