The San Diego Padres earned the title of having the best season ticket agents in baseball according to IntelliShop’s 2011 Major League Baseball Ticket Agent Study (MLBTS). In this first-of-its-kind study, mystery shoppers made more than 500 season ticket inquiries around the league, and results show that the Padres’ agents consistently knocked it out of the park by providing top...
Dallas, TX (PRWEB) May 11, 2011
The results of a survey released on May 3 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them. The American Express® Global Customer Service Barometer quantifies the business benefits of good service and the penalties for poor service, providing more evidence in support of the value of implementing mystery...
Perrysburg, OH– Ron Welty, president of IntelliShop, a national mystery shopping and customer experience measurement firm, has been elected vice president of the board of directors for the Mystery Shopping Providers Association (MSPA). The MSPA is the largest professional trade association dedicated to improving service quality, with over 400 member companies worldwide.
“I am really...
Perrysburg, OH Ron Welty, President of IntelliShop, a customer experience measurement firm, has announced the firm's participation in the Benchmark Collaborative's Valentine's Day consumer survey. The Benchmark Collaborative survey results indicated that even with the economic woes facing our nation, Americans are still eager to play Cupid this Valentine's Day. The survey asked 1397 consumers in...
Marketers of Mystery Shopper Scam Settle with FTC; Agree to Pay $850,000
Federal Trade Commission
Note: Ron Welty, President of IntelliShop, serves on the Board of Directors for the Mystery Shopping Providers Association ("MSPA"). The MSPA was instrumental in working with the FTC on this case
An operation that lured consumers with promises that they could earn big money as trained and...
ABC's Good Morning America recently profiled the mystery shopping industry as a legitimate way for consumers to earn extra money. Mystery shopping, auditing and merchandising can be fun and provide consumers and their families with extra cash, goods and services, while at the same time helping companies provide their customers with a good experience. Click here to see this story....
Your 5-minute guide to protecting your identity
Here are 20 steps to protect yourself from identity theft -- and seven ways to clean up things if you become a victim.
Thieves may sell your information on the black market or use it to obtain money, credit or even expensive medical procedures. Unless you're vigilant in protecting your records, you'll have to work even harder to repair the damage to...
Dallas, TX Ron Welty, President of IntelliShop, was elected Secretary of the Mystery Shopping Providers Association ("MSPA") at its annual conference in San Francisco; he will serve through 2009. Ron has served on MSPA's Board of Directors since 2003. When asked about his election, he said, "I am deeply honored that my colleagues on the Board have placed their faith in me to serve the...
IntelliShop Partners with fixmyPCnow.com to provide 24/7 tech support to shoppers
IntelliShop and fix my pc | now! jointly announced a partnership agreement today. As a partner company, fix my pc | now! will offer discounted computer and technical support to all IntelliShop clients, shoppers and employees using their existing broadband Internet connection. Support services will be made available...
DALLAS, TX The Mystery Shopping Providers Association, the largest professional trade association dedicated to improving service quality using anonymous resources, supports the Federal Trade Commission’s recent action against Mystery Shop Link and the Tangent Group.
Mystery Shop Link is not and has never been affiliated with the MSPA, and the MSPA does not support the company’s practices.
The FTC...
