• Experience is everything.

  • Data with meaning.

  • Become a partner.

  • What makes you different?

  • Are you listening?

  • Conversation is critical.

  • Reward your team.

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location

on location

Brick and mortar is our bread and butter. We send more than 610,000 mystery shoppers to any kind of physical business you can think of: retail stores, auto dealers, banks, concert venues, sports stadiums, and amusement parks just to name a few.

computer

on your website

Your website is your storefront. It's your first impression. We'll help you find out if it's doing its job. Our online mystery shoppers will click, scroll, explore, and order from your website, carefully evaluating every step along the way.

phone

on the phone

Do you think strategically about your phones? Phone calls are still a big part of your customer’s experience with your brand. We help you ensure your contact centers, locations, and automated phone services are meeting your customer’s needs.

What makes the best?

We're good listeners.

We'll take everything we learn about you and create customized solutions that meet your specific needs.

We're everywhere.

With more than 610,000 evaluators throughout North America, there's nowhere we haven't been. More than that, we're deep enough to assign the right person to the right evaluation at the right time.

We're always on time.

You have deadlines, we meet them. Our on-time completion rate is more than 99% over the past 5 years.

IntelliView™

See what your customers see, and hear what they hear. IntelliView™ video mystery shopping brings you high-resolution videos of actual customer experiences.

Learn More
Our clients love IntelliShop.
  • Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what we had.

    Regional Family Dining Restaurant Company
  • I have sold IntelliShop to our leadership and associates being 'tested' as a company that provides, honest, straightforward feedback from our everyday customer’s perspective. You provide all of this.

    Regional Sporting Goods Retailer
  • IntelliShop is a very good company to work with. I have recommended IntelliShop to other lines of business and will continue to do so in the future. Thank you for being professional.

    Big 3 Auto Manufacturer
  • IntelliShop has been an incredible partner throughout the last year. The entire team has been extremely supportive, resourceful and easy to work with. We look forward to another great year!

    National Luxury Products Retailer
  • The shops are extremely valuable to us and the service we have received has been extraordinarily excellent.

    National Healthcare Staffing Company

Meet The Team

We are a unique group of people who are passionate about customer experience. Everything we do centers around helping businesses become better at what they do.

Say Hello