As Director of Customer Experience, Paul needs to assure his company delivers a great customer experience across all locations. He knows that listening to one voice can be like seeing through a keyhole, so to get a more holistic view of the customer experience, he hired IntelliShop to conduct both mystery shops and survey his customers about their experiences.
You have access to more data than ever. But what does it all mean, and how do you use it? How can you use it to drive real improvement? What are your best practices, and why are they “best”? What specifically moves the line for your business? IntelliShop helps its clients go from merely gathering data to driving real improvement & results.
She runs a market research firm that doesn’t have in-house mystery shopping capabilities or customer feedback solutions. By partnering with IntelliShop, she can now offer these programs to her clients, in a white-label environment, strengthening her client relationship and creating new revenue streams for her company.
“Competitor shops” rarely provide results that are actionable. Ours identify exactly how you rank against your competition in any number of areas, specifically why customers prefer one over the other, and then guide you on how to turn that into strategies to beat them across the board.
He hired IntelliShop to develop and implement a Voice of the Customer program to capture feedback from actual customers. Using our proprietary platform, we combine mobile surveys, IVR and operator-assisted feedback to make it easy to get their voices heard. And, we made it easy for Bill to hear them and improve his business.
Creating authentic customer experiences and sending people into your stores, calling your contact center, or visiting your website knowing exactly what to evaluate is invaluable, truthful research. We'll help you understand your customer experience and whether it matches your objectives.
Whether through mystery shopping or customer feedback programs, IntelliShop's work is often used as a benchmark for associate and manager performance, and we consult with our clients on how to tie results to reward and incentive programs. Doing so not only improves performance, it's a complimentary addition to company culture and employee morale.
Brick and Mortar is still many companies' bread and butter. We have more than 610,000 mystery shoppers to send to any kind of consumer-facing business you can think of, follow a scripted, typical-customer visit, then report back to us on their experience.
Your website is your storefront. It's often your first impression. We'll help you find out if it's doing its job. Our specially-trained in-house team of Internet Experience Experts will click, scroll, explore, and order from your website, carefully evaluating every step along the way.
Do you think strategically about your phones? Phone calls are still a big part of your customer’s experience with your brand. We help you ensure your contact centers, locations, and automated phone services are meeting your customer’s needs.
We'll take everything we learn about you and create customized solutions that meet your specific needs.
With more than 610,000 evaluators throughout North America, we can get anywhere, quickly. More importantly, we make sure to assign the right person to the right evaluation at the right time.
You have deadlines, we meet them. Our on-time completion rate is more than 99% over the past 5 years.
See what your customers see, and hear what they hear. IntelliView™ video mystery shopping brings you high-resolution videos of actual customer experiences.Learn More
Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what we had.Regional Family Dining Restaurant Company
I have sold IntelliShop to our leadership and associates being 'tested' as a company that provides, honest, straightforward feedback from our everyday customer’s perspective. You provide all of this.Regional Sporting Goods Retailer
IntelliShop is a very good company to work with. I have recommended IntelliShop to other lines of business and will continue to do so in the future. Thank you for being professional.Big 3 Auto Manufacturer
IntelliShop has been an incredible partner throughout the last year. The entire team has been extremely supportive, resourceful and easy to work with. We look forward to another great year!National Luxury Products Retailer
The shops are extremely valuable to us and the service we have received has been extraordinarily excellent.National Healthcare Staffing Company
We are a unique group of people who are passionate about customer experience. Everything we do centers around helping clients become better at what they do.Say Hello