Frequently Asked Questions about Shopper Payments
Q. When will I be paid for my shop?
A. We send payments to Pay Pal approximately 60 days from the last day of the month your shop was completed. Please keep in mind that it takes Pay Pal up to 5 business days to process payments once they have been transferred. We ONLY pay via Pay Pal; no checks are ever issued. For evaluations requiring some form of paperwork (receipts, associate business cards, etc.) we must receive your paperwork by the 1st of the month in which the payment will be made in order to get it processed in time to include your payment in that monthly payment batch. Any paperwork received after the 1st will not be paid until the following monthly payment batch (for example, receipts received by December 1st will be paid at the end of January; receipts received December 2nd and later will be paid in February, not January). Please send receipts in ASAP to prevent any delays in payment, and always scan them into your report when possible.
Q. Do I need to send in my receipts?
A. Yes. Most of our evaluations do require the evaluator to submit a copy of your receipt to be processed for payment; please check your evaluation instructions for each of your evaluations to find out what paperwork needs to be submitted. To access your evaluation instructions, log on to your shop log at http://insite.intelli-shop.com and look under the Status column and click View, then click Shop Instructions. The instructions for submitting for payment are in Getting Paid section. Please note: if submitting receipts via fax, you must specify which client the shop was for, the store #, the evaluation date, and your own personal information (name, address, phone #).
Q. How do I submit receipts and other paperwork?
A. Many of our reports allow you to scan the paperwork and upload it directly in the report; this is the fastest and best method. If you must fax something to us, send it to Attn: Shopper Payments 419-872-5104. Our mailing address is: Intellishop, Attn: Shopper Payments, 28315 Kensington Lane, Suite A Perrysburg, Ohio, 43551 (when mailing your paperwork, be sure to retain legible copies of your receipts, in case anything gets lost in the mail).
Q. How will I be paid for my shops?
A. We pay our evaluators only via PayPal, an internet payment service; we do not issue checks. Please note: the e-mail address that you are signed up with on our online system MUST also be your PayPal email address. Payments will only be sent to the e-mail address in your Shopper Profile in our InSite system. For more information on PayPal and setting up an account, go to www.paypal.com, and click on either "Request Money" or "Sign Up For Your Personal Account." There is no cost to you to use this service, and your payment is ready for you to claim within one business day after we post it to PayPal.
Q. Are my payments specified individually with PayPal?
A. No. If you conduct more than one evaluation for IntelliShop during a pay period, we will combine those into one payment to PayPal for you. It is your responsibility to keep detailed records of payments due to you so that you can reconcile what is sent via PayPal with what you are due to be paid. If you believe there is a discrepancy, please review your own records to resolve the issue before contacting IntelliShop, and when contacting us please have as many details as possible ready to communicate.
Q. How will I know when my shops have been paid?
A. You will be notified by automated e-mail when we have sent your payment to PayPal.
Q. How do I find out whether I've been paid for all my shops?
A. Log on to your personal shop log at http://insite.intelli-shop.com and look under the Shop Fees column; if we have paid you for your evaluation, it will say "Paid On:" and give the date that we sent it to PayPal, right above the shop fees. If the area above the shop fees is blank, then we haven't received all of your paperwork, or your evaluation is not yet eligible for payment.
Q. My shop log says that I have been paid for my evaluation, but the payment is not showing up in my PayPal account. What do I do?
A. Please contact PayPal at 888-221-1161 to see whether they received your payment. If you still have a question after speaking with them, e-mail us at payments@intelli-shop.com, with the details (Client evaluated, evaluation date, payment amount expected).
Q. I cannot claim a payment you sent me. Why not?
A. Usually this means that your account has not been activated with PayPal, or you have used an incorrect login, password, etc. Contact PayPal at 888-221-1161.
Q. I changed my e-mail address, and you sent a payment to the "old" address. Now I can't access that payment; what do I do?
A. You will have to wait 30 days from the date the payment was originally sent to PayPal. To prevent payment fraud, PayPal will not return those funds to us any sooner. Our policy is that if you change your e-mail address, we do not pay those funds until the funds are returned to our account by PayPal in 30 days. If we have made an error that causes you to not be able to claim your funds, we will re-send the funds immediately.
Q. My payment was returned to you by PayPal. What do I do?
A. PayPal returns payments when your Pay Pal account is not setup properly or there is a problem with your account, and also when the payment is left unclaimed for 30 days. If your payment is returned to us, and you are still eligible to receive that payment, we will immediately re-send the payment to PayPal when the funds are returned to our account (30 days after we sent the original payment).
Q. My PayPal address has changed. What do I do?
A. Log on to your shopper profile at http://insite.intelli-shop.com and enter your new PayPal address in the e-mail field. Please note: the e-mail address that you are signed up with on our online system MUST be your PayPal address. Payments will only be sent to the e-mail address in your Shopper Profile in our InSiteTM system.
Q. I am having difficulties accessing my PayPal account, or am unable to get my money from my PayPal account. What do I do?
A. For security reasons, PayPal does not allow us to access our evaluators' accounts. Please contact them directly at 888-221-1161 for assistance with your account.
For any other questions, please email our Shopper Payments Department at payments@intelli-shop.com
