Listening to one voice can be like seeing through a keyhole; very limiting in scope. To get a holistic view of the customer experience, Paul hired IntelliShop to conduct mystery shops and survey his customers. We developed a custom web portal, allowing him to see it all quickly - in one easy-to-use place.
Do online customers feel welcome? Is it easy to find what they want, to order, and to checkout? Does the order arrive on time? Does the customer receive the full measure of your brand's promises when they open the box? IntelliShop will help you to know that online or onsite, the customer's experience is the one you want.
She runs a market research firm that didn't previously offer mystery shopping or customer feedback programs. By partnering with IntelliShop, she can now offer these programs to her clients, in a white-label environment, and better meet their needs while creating new revenue streams for her company.
Whether they are across town or a Google search away, every business has competition. We'll identify exactly what separates you from your competitors, and how to keep them in your rear-view mirror.
There's a lot that goes into buying a vehicle. Every step in the process is important, and any of them can cause the customer to buy or not buy at any time. We'll tell you exactly what drives greatness, then we'll create an Experience Roadmap™ and work with you to get you there.
Sending people into your stores, calling your contact center, or visiting your website knowing exactly what to look for and evaluate is invaluable, truthful research. We'll help you understand the customer experience and whether it matches your objectives.
Whether through mystery shopping or customer feedback programs, IntelliShop's work is often used as a benchmark for associate and manager performance, and we consult with our clients on how to attach results to reward and incentive programs. Doing so not only improves performance, it's a complimentary addition to company culture and employee morale.
Brick and mortar is our bread and butter. We send more than 610,000 mystery shoppers to any kind of physical business you can think of: retail stores, auto dealers, banks, concert venues, sports stadiums, and amusement parks just to name a few.
Your website is your storefront. It's your first impression. We'll help you find out if it's doing its job. Our online mystery shoppers will click, scroll, explore, and order from your website, carefully evaluating every step along the way.
Do you think strategically about your phones? Phone calls are still a big part of your customer’s experience with your brand. We help you ensure your contact centers, locations, and automated phone services are meeting your customer’s needs.
We'll take everything we learn about you and create customized solutions that meet your specific needs.
With more than 610,000 evaluators throughout North America, there's nowhere we haven't been. More than that, we're deep enough to assign the right person to the right evaluation at the right time.
You have deadlines, we meet them. Our on-time completion rate is more than 99% over the past 5 years.
See what your customers see, and hear what they hear. IntelliView™ video mystery shopping brings you high-resolution videos of actual customer experiences.Learn More
Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what we had.Regional Family Dining Restaurant Company
I have sold IntelliShop to our leadership and associates being 'tested' as a company that provides, honest, straightforward feedback from our everyday customer’s perspective. You provide all of this.Regional Sporting Goods Retailer
IntelliShop is a very good company to work with. I have recommended IntelliShop to other lines of business and will continue to do so in the future. Thank you for being professional.Big 3 Auto Manufacturer
IntelliShop has been an incredible partner throughout the last year. The entire team has been extremely supportive, resourceful and easy to work with. We look forward to another great year!National Luxury Products Retailer
The shops are extremely valuable to us and the service we have received has been extraordinarily excellent.National Healthcare Staffing Company
We are a unique group of people who are passionate about customer experience. Everything we do centers around helping businesses become better at what they do.Say Hello