TalkShop

When in doubt, re-read rule one

“Seth Godin is someone whom we respect, especially his views on customers and taking care of them.  His blog piece below is yet another example of how he “gets it” and is trying to help others do the same” When in doubt, re-read rule one Rule one has two parts:  a. the customer is always right b. if that's not true, it's unlikely that this person will remain your customer. If you need to explain to a customer that he's wrong, that everyone else has no problem, that you have tons...

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Where’s My Sign?

Where’s My Sign? I stopped into a big-box home improvement store today, and as I was parking I noticed a sign mounted to a light pole, in the closest space by their main entrance, that said “Reserved for Employee of the Month”.  I immediately looked around for the parking spot reserved for the Customer of the Month, but couldn’t find it.  The space was empty.  My first thought was: is it possible that everyone’s performance was so bad, no one “won” the spot this month?  Judging...

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How Painless Problem Resolution Creates Lifelong Fans

Is quick and easy problem resolution a top priority for your company? It should be. Great customer service is a leading way to create loyalty among your customers, and when it comes to return on investment, a study by Watermark Consulting shows that it can't be beat. After analyzing the stock portfolio performance of publicly traded companies in Forrester Research’s annual Customer Experience Index ranking, Watermark found that the top ranked companies handily outperformed the overall market, while the bottom ranked companies trailed far behind...

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IntelliShop Featured in SportsBusiness Journal

IntelliShop was recently featured in a SportsBusiness Journal syndicated study. Check out the article through this link!

Boost Your Sales with Four Greetings that Really Work

What's the first thing your customers hear when they walk through the doors of your store? Is it something along the lines of "Hi, how are you?" or "Can I help you?" Are your customers being greeted with a blank look, or are they receiving no greeting at all? If you can think of a time you left a store because no one seemed to care, or couldn't be bothered to help you, then you know that making customers feel welcome is the first step to making a sale. A simple "Good morning!" is a great place to...

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